At On The Hill Flowers, your privacy is our priority. We are fully committed to handling your personal information responsibly and in accordance with the Data Protection Act 1998 and all relevant updates. The information we collect is used solely for two main purposes — to process your orders efficiently and to provide you with the highest standard of customer service.

We will never send you marketing emails without your permission, except for essential communications such as order confirmations. You will always have the option to unsubscribe or decline any promotional messages from us or third parties in the future.

Information We Collect

We may collect and store the following details:

• Full Name

• Address

• Telephone Number

• Email Address

We will never gather sensitive personal data without your clear consent. All information we hold is kept accurate and up to date. You have the right to request a copy of the data we store about you, and if any details are incorrect, we will amend or remove them promptly.

To request access to your data, please write to:

Hope Florist Ltd T/A On The Hill Flowers
Harrow On The Hill Tube Station
College Road, Harrow
London, HA1 1ED

Your personal data is stored securely in line with our internal security policies and current UK legislation.

Use of Cookies and Tracking Technology

We may use cookies and tracking technologies to understand visitor behavior and improve the performance of our website. A cookie is a small file stored on your browser that helps us identify returning visitors and ensure safe, seamless transactions.

You can disable cookies at any time through your browser settings. (For example, in Internet Explorer, go to Tools → Internet Options → Security → Custom Level and select Disable Cookies.) Please note that disabling cookies may affect your shopping experience.

When you visit our website, we also record non-identifiable information such as your IP address, pages visited, and browser type. This data is used purely for statistical analysis — helping us improve our site’s layout, usability, and content — and cannot be used to personally identify you.

We do not share or sell your data to any other company or third party.

Policy Updates

This privacy policy may be updated periodically to reflect changes in legislation or business practices. Any significant updates will be communicated through our website or via email.

If you have any questions or concerns about our privacy policy or how your information is used, please contact us by email.